3
1
20
Future Costumer
Thomas Donaldson
Primary Author
Shep Hyken
Primary Author
mixed material
9789792593853
Surabaya
Selasar Surabaya Publishing
2009
Customer service satisfaction & call center berdasarkan ISO 9001 :
mengukur pelayanan jasa plus studi kasus PT. Asuransi Jiwa Manulife Indonesia
Rangkuti, Freddy
Primary Author
mixed material
9786020300223
Jakarta
Gramedia Pustaka Utama
Membangun klub pelanggan itu mudah, anda juga bisa
Butscher, Stephan A.
Primary Author
Widya
Additional Author
Yuwono, Y.
Additional Author
mixed material
9794421812
Jakarta
Victory Jaya Abadi
2006